Tyro merchants · Switching
Keep the terminal. Change the other five.
Payments is the one part of your stack you have already dealt with. Woosh replaces the till and the five things behind it, and your Tyro terminal stays exactly where it is.
“I looked at changing the POS and every one of them wanted my payments too. That is two problems, and I only had one.”Composite of operator language found across review sites and forums
Why it happens
Most all-in-one vendors make their real margin on payments, so the software is the thing that gets you in the door and the merchant service fee is the thing that pays for the company. That is why a POS conversation so often turns into a payments conversation you did not ask for — and why operators have learned to brace for it. The practical consequence is that changing a till, which should be a fortnight of work, gets bundled with renegotiating the way money reaches your bank account, and the whole thing stalls for a year.
What we would do about it
Your payments relationship does not move
Keep the Tyro terminal, keep the arrangement you have with them. Nothing about how money reaches your account changes because you changed your point of sale.
One system behind the till instead of five
Point of sale, kitchen, stock and recipes, rostering, loyalty, online and reporting writing to the same records. There is no integration to break, because there is no integration.
Loyalty that runs off the terminal you already have
An unrecognised card brings a sign-up QR onto the Tyro screen; after that the customer is recognised on every tap. The whole mechanic is on the Direct Fire page.
The objection this page has to beat
“Every all-in-one wants me to move my payments to them. What is the catch here?”
It is a fair thing to ask first, because it is usually the catch. Ask us plainly what we make on your payments and what we make on the software, and hold us to the answer. Then ask the same question of everyone else in the room this week — the ones who go quiet are the ones whose software is priced on the assumption that they get the merchant service fee too.
What we can actually stand behind
Every claim below is labelled by how solid it is. The grey ones are where we looked and found nothing credible — those stay off the page rather than getting rounded up into a statistic.
- Vendor study
69% of restaurants use multiple technology vendors; 26% use four or more.
Toast Restaurant Success Report 2019 — dated and published by a vendor with an interest in the answer. Treat as directional only. - Independent
83% of operators say technology gives them a competitive advantage. Only 28% say their technology investments improved profitability.
National Restaurant Association, State of the Restaurant Industry 2025. The gap between those two numbers is the thing worth talking about. - No data
There is no credible figure for how long an Australian venue takes to change point of sale, or how many abandon it part-way. Every number in circulation is a vendor quoting its own onboarding.
Ask two venues who have actually done it. That is worth more than a statistic.
When we would tell you not to buy this
If you are also unhappy with your payments, do not start here. Sort that out with Tyro or shop it properly on its own — changing the till and the merchant facility in the same month means that when something goes wrong, and something will, nobody can tell you which half caused it. Do one, then the other.